Northern Christmas Trees Terms & Conditions

All use of this site, creation of accounts and purchasing of any goods from Northern Christmas Trees binds your acceptance to these terms & conditions.  Northern Christmas Trees reserve the right to alter prices, products, descriptions and delivery methods at any time without notice.  Northern Christmas Trees reserve the right to cancel any orders which are priced incorrectly.  In any such event the customer will be contacted as soon as possible to rectify or refund as appropriate.

All user interaction with the website must be lawful and respectful. Any interaction through user comments or any other method which causes or has the potential to cause harm or distress is strictly forbidden.  Northern Christmas Trees reserves the right to refuse the sale of goods to anyone found in breach of these conditions.

Northern Christmas Trees only accept online orders from persons aged 18yrs or above.  All orders must be paid for in full before goods will be dispatched.

It is the customer’s responsibility to check the order and order date carefully when purchasing Christmas Trees.  Northern Christmas Trees will endeavour to fix any erroneous orders, but any costs in doing so will be charged to the customer.  Northern Christmas Trees must be notified (and confirmed in writing) of any issues with products or delivery within 2 days of the delivery date.  Notification must be sent to enquiries@northernchristmastrees.co.uk along with full order details and the nature of the issue.

When buying trees from Northern Christmas Trees, you are advised to follow the instructions online regarding Christmas Tree care.  Failure to follow these guidelines will reduce the life of your Christmas Tree, of which Northern Christmas Trees will not be responsible.

All products are subject to availability.  Northern Christmas Trees advises any orders should be made as early as possible to avoid disappointment and will not be held responsible for orders placed, that due to stock levels cannot be fulfilled.  Any orders placed whereby stock is no longer available will be offered a full refund or an alternative product.  Any difference in price between the original order and replacement goods will be the responsibility of the customer to fulfil or Northern Christmas Trees to refund accordingly.

The customer may cancel an order at any time prior to the delivery day.  If the order is cancelled on or after the delivery day, the full price of the order will be charged.

Although almost all our deliveries are delivered on the date specified, any orders delivered late due to unforeseen circumstances such as but not limited to logistical issues, traffic congestion or any other unforeseen circumstance will not be grounds for a refund.  The desired delivery date is an addition, intended for use by customers who wish to order in advance, rather than immediate delivery and is subject to fluctuations in rare circumstances.

All customer details are confidential and remain private.  We use industry standard SSL encryption for all our sensitive data transmissions, ensuring the highest security possible for all transactions.